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We are using the DUO MFA plan and we’ve had good success using the DUO Push app and even SMS texts, however I just can’t seem to get the phone call option to work and several of our employees need this function. No matter which way I set it up, phone...
Thanks for the info! I opened a ticket and got mine fixed as well - here’s the reply from DUO in case any others have this issue - You have to get them to turn it on for you!
(from DUO Support)
I have enabled the feature to allow phone call authentic...
I should also probably include which application we are using DUO for (in case that’s a variable) - we are using DUO’s Microsoft RDP application to add MFA to user workstations. This is where we run into problems not having the phone option. (pic)
