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Hello,I am working on creating a CTI Manager that processes relevant call information from the contact center and relays them to our audio processor. The audio processor is the second and final application in our workflow and it processes the SIP cal...
Hello Dstaudt,As Varunr mentioned, I was also able to confirm that the local/peer UUIDs returned in JTAPI matches the "Session-ID" field in the SIP header. Because Session-ID can change, for example, during call transfers or call media changes (audio...
Subject: RE: Matching Call-ID between SIP-trunk and JTAPIReplied by: Stefania Oliviero on 08-02-2012 11:31:08 AMIn discussing this with the UCM Product Management team, the good news is that it looks like enhancements in this area are already targete...
