Hi @shaijal.allipra ,In case having an additional server is a concern, go with the serverless approach. You can easily find a third-party Salesforce TI connector with serverless deployment support. One of such connectors is Smart CTI Connector from N...
hi @Alok Mohanty ,Suggesting another reliable CTI Connector that worked in our case - Salesforce Smart CTI Connector from NovelVox. It comes with a unified CTI interface that seamlessly connects Cisco Finesse telephony with Salesforce. The best part ...
To build a CTI (Computer Telephony Integration) solution between Salesforce.com and a Cisco telephony system that you don’t directly control, follow these steps:Identify the Cisco Telephony System: Determine the specific Cisco telephony solution you'...
Hello @nordendale , For the second option, look for a CTI connector that allows advanced integration, including connecting a third-party application such as a ticketing system, knowledge base, etc., within the CTI interface. This should solve the maj...
Hi @R Ba ,Try CXInfinity. It is an omnichannel customer engagement platform that allows combining social channels including WhatsApp, Twitter, Instagram for contact centers. As far as I remember, the solution is compatible with Cisco Finesse contact ...
