About jferraz22

jferraz22 · 02-10-2015

We have two inbound numbers/triggers, support and VIP. I've adjusted the script so incoming calls to the VIP number have a priority of 10 set so they're always answered first when any assigned CSQ agent becomes available. This works as expected. We...

jferraz22 · 02-16-2015

Thanks Aaron, I'll see if I can figure out how to do that :-) The person who wrote the original scripts told us differently about how the position is handled in the queue when the callback is selected, but of course I see now that you are correct. Je...

jferraz22 · 02-11-2015

Hi Aaron, thanks for the reply.Once the caller selects the callback option, they are handed off to a call subflow script which collects their name and callback number, and are then placed into another script/trigger that holds their place in line unt...

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UCCX 10.6 Priority lost in callback queue

Thanks Aaron, I'll see if I

Hi Aaron, thanks for the