well i think that would be the best idea (go where u have purchased ) hope the guarantee has not timed out.

you can only download the ios if your company has associated you with cisco. these are the privileges that your company gives. am not sure about the rules. you can also have a live chat with the cisco support team. they will definitely able to sort ...

check out these linkshttp://www.cisco.com/en/US/docs/ios/12_3t/12_3t7/feature/guide/gtnrtsp.htmlhttp://www.cisco.com/en/US/docs/ios/12_3t/12_3t7/feature/guide/gtnrtsp.htmlif it is not working there must be some error with your ios.