Would Cisco need to provide the admin password to the phones to make the change in the phone's web gui? I have a support ticket opened with them. But all they want to do is troubleshoot network side again. I know it's their job, but when I have 5 or ...

Keep us updated. I was asked about the issue again this morning. 

I would like to know if a resolution was found as well. I've been emailing TAC back and forth with no resolution. Lots of audio delay. Seems like switching over to a softphone resolved the majority of the issue but we have users who prefers good ol h...