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Here's the way I do it.1. To make life easier, I set up "Expanded Call Variables" by going to Settings -> Expanded Call Variables, in my UCCX Editor. Create a new variable, Name is the name of the variable you want to use, this is free form because ...
I know this is an older thread but here's my take on it.I'm relatively new to this stuff but I believe this is an optional field. You are not forced to make a selection there to make the step work. I believe this is just a place where you can selec...
Assuming I want to actually change the MoH, what's the process? I've uploaded my new file to UCM, created a MoH Audio Source for it and then selected it in the application trigger properties...still no change. Thanks.
