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Has anyone experienced any issues with user complaints that callers place calls to them, explain to them that the phone rang 10-15 times before they picked up, but the user says they picked up on the first ring? Meaning, the CallManager is supplying...
I'm using CallMgr 3.2(2c) and I'm having an issue with hunt groups. I have small groups, from 3-10 users per hunt group, and as calls hunt from one phone to another, I have a strange problem. Once the call reaches the 13th phone, the call stays on ...
Thanks - I do not have any patterns for this complaint. Some are incoming local calls, some our incoming long distance calls, and they happen at misc. times throughout the day. In regards to my comment to disregard the hunt groups and forwarding, t...
I have been part of two Cisco IP Telephony implementations. Both implementations went from Nortel (Option 81C) PBX's to Cisco products. The first implemenation actually worked in parallel with the Nortel environment. My draw to Cisco was the overa...
Note: In the Service\Service Parameters, Call Manager service settings on the Call Manager there is a Forward Max Hop Count field. Once a call hops or hunts to this max count #, 12 by default, the call will stay on the last extension for about 24 r...
