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Currently using CCX 7.0By design Cisco IP Phone Agent (IPPA) goes to "not ready" state when a call is missed. Is there a way to keep those agents up even when the calls are missed? (without turning on the "always ready" in CCX as it messed up with ...
Currently using CCX 7.0By design Cisco IP Phone Agent (IPPA) goes to "not ready" state when a call is missed. Is there a way to keep those agents up even when the calls are missed? (without turning on the "always ready" in CCX as it messed up with ...
for number 1). Could the agent automatically go to "ready" state after x amount of minutes?For that last part, do you have any URL or instructions on how that could be done? It will be a great help.
this is what i wanted to fix:Sometimes agents goes in and out of the office and when a call is missed they don't put themselves back to the ready state. Looking for something that can either- Display their status on the phone (without going through ...
