Hi,the recordings are saved in c:\program files\cisco\desktop_audio . this is the default folder and they are saved in .raw extension and as you may use supervisor desktop to play these files or you can convert them to .wav ext using raw2wav.exe file...
here you gohttp://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/cad66tg-cm.pdfsee if this helps
Hi,few things to checkNumber of supervisor logged in the networkNumber of agents logged in the networkNumber of recording session countNumber of historical session countthey all consume license and each supervisor consume 2 license 1 as supervisor an...
Hi,In the UCCX 7.0 after editing any script you need to re-upload the script and refresh the appication. simply editing and saving the script in the system default or at some other place will not actually make the CRS system use the new edited script...