Auto attendant calls go through ICM scripting from a label node which doesn’t have Router Requery set and ACD calls go to the agent from a Queue to Skillgroup or Route select node that do have Router Requery set.I would like the ACD calls to have a s...

Has anyone successfully set this up Witness product before with IPCC Enterprise 6.0? We bought Witness a year ago and still can't get it up and running for any length of time. Witness tech support is not very helpful.