I am adding hunt group values to the CTI route points. On the Directory Number Configuration page, after I enter in the hunt pilot numbers in the Call Forward setting and try to update the CTI port I get the following error message - Attempting to in...

Our company has recently purchased IPCC Express and there seems to be a lot of limitation to reporting and functionality. We were told that we are able to upgrade to Enterprise. Is there a document out there that outlines the features of each. A pros...

Our company has recently purchased IPCC Express and there seems to be a lot of limitation to reporting and functionality. We were told that we are able to upgrade to Enterprise. Is there a document out there that outlines the features of each. A pros...

On some of the CSQs in the 'Contacts Waiting' column there sometimes shows numbers in this column that are not accurate. At 1 point it looked like there was a call in the 'Contacts Waiting' column that stayed in there for several hours,over 2 days, e...

I am new to Cisco. I am having a problem with the CRS Reports. When I try to run reports based on teams, all the teams members are not shown. I have check the CRS Admin and the desktop admin to see if the agents are assigned to the right teams and th...