In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?Running UCCX Ad...

How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?I know that they can run a historical report but that will only give them the day before service level...so if there was a service level issue they...

An agent can put themselves in both phone ready and email ready state...does that mean they will get both a phone call and an email at the same time?Or does it mean that if they get an email, they go to not ready state for both phone and email?If an ...