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Gary.H_00
Level 1
Level 1
Member since ‎08-23-2010
‎08-18-2017
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  • 2 Posts
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Certifications
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

User Activity

UCCX 7.0 - Call priority routing based on skill

09-01-2010
Howdy,I'm not sure of the best way to go about this. I have one main queue (CSQ A) and an escalation queue (CSQ B). Tier 2 CSRs will be assigned both the CSQ A skill and CSQ B skills so that they can answer normal calls when CSQ B is empty.The tricky...

Possible to pick and choose a call from the queue? (UCCX)

08-23-2010
Hi All,I have one main UCCX queue that outside callers are placed in and I recently created an internal queue that's only reachable by internal transfers. I'm hoping to assign higher level CSRs to this new queue and use it for escalations. I was wond...
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Member Since ‎08-23-2010 01:31 PM
Date Last Visited ‎08-18-2017 03:55 AM
Posts 2