I am losing the inbound caller id from our customers when we do a warm transfer but it will pass the caller id for a blind transfer; is it possible to pass the caller id during a warm transfer?
I ran a third test using the warm transfer and made sure I announced the caller when he answered the call; the caller id never updated to the outside calling party number. The call history and display only showed my extension I used to do the transfe...
I have opened a ticket with TAC and captured traces of both a warm transfer and a blind transfer; they are reviewing the traces now. It appears that system handles the warm transfer differently than the blind transfer. When I did the blind transfer...
