Carlos Pignataro                                                      Carlos Pignataro is a Distinguished Engineer in Technical Services at Cisco. Since joining Cisco in 1999, he was worked in the Technical Assistance Center concentrating on helping customers and improving products. Carlos has also coauthored two books published by CiscoPress and is a contributing author to open-source projects such as Wireshark. His significant contributions to the industry include coauthoring 16 RFCs and other Internet-Drafts, cochairing an IETF Working Group, and acting as IANA Expert for various registries. Carlos also has two issued patents as coinventor, and other patents pending. He holds CCIE certification #4619.                             © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Lee Johnson                                                      Lee Johnson is a wireless specialist for the Technical Assistance Center at Cisco. He is the co-author of "Deploying and Troubleshooting Cisco Wireless LAN Controllers." Lee has been troubleshooting wireless networks, including both autonomous and controller-based infrastructures, since 2006 in Cisco customer networks around the world. He has also represented Cisco at Networkers meetings. Lee provides training and documentation for fellow Cisco engineers in both wireless and non-wireless Technical Assistance Center groups, and works closely with the wireless development group at Cisco to improve product quality and the customer experience. Lee holds a bachelor of science degree in biology from the University of North Carolina at Chapel Hill.                                 © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

                                                                                                                                                               Cisco Support Community - NetPro                Newsletter Volume                9, Issue 8 May,                2010                                                                                                                                                                                                                                                                                                                                            Product Launches                           Cisco Catalyst 4948E Switch - May 18, 2010            Intelligently Avoid Wireless Interference - April 27, 2010            Product and License Updates for Cisco ProtectLink Security Solutions - April 15, 2010            Cisco Products Launch RSS Feeds            Cisco Subject Matter Experts Leaderboard Last month, we launched our Hall of Fame to highlight our top, long time contributors. In true community spirit, many of you have been asking us to list the top Cisco contributors. We're pleased to announce our new Cisco employee leaderboard . We invite you to check out this list of Cisco subject matter experts for yourself. They've made significant contributions to the Cisco Support Community over the years and we are proud to recognize them publicly for the first time.                                                                       | |                                                                                                                                                                                                                                                                                                                                                                 Wide Area Application Services Learn how to design an optimal WAAS deployment step by step to achieve more consistent WAN optimization performance for your network during a techtalk event.  Register today for this free event. Thursday, May 27, 2010, 8-9:30 a.m. Pacific Time             Events Ask                the Expert - Campus QoS Learn more about Campus QoS design and implementation QoS with Cisco expert  Hatim Badr.  Ends June 4, 2010.  Join the Discussion Ask                the Expert - Firewall Services Module Learn how to configure and troubleshoot FWSM with Cisco expert Srinivas Mallu. Ends June 4, 2010. Join the Discussion Ask                the Expert - Application Control Engine Configuring and troubleshooting the ACE Module and ACE 4710 with Cisco expert Sean Merrow.  Starts June 7, 2010. Coming Soon Ask                the Expert - Switched Digital Video Learn how SDV allows operators to easily add video services without requiring additional bandwidth in the access network with Cisco expert Gary Springer.  Starts June 7, 2010. Coming Soon TAC                information related to the events                                      Cisco Aironet 1520, 1130, 1240 Series Wireless Mesh Access Points, Design and Deployment Guide, Release 7.0               Cisco ASR 9000 Series Aggregation Services Router L2VPN and Ethernet Services Configuration Guide               PIX/ASA 7.x and later/FWSM: Set SSH/Telnet/HTTP Connection Timeout using MPF  Configuration Example               ASA/PIX 7.x and Later: Mitigating the Network Attacks               Configure ACE with SSL Termination and URL Rewrite   Australia Daylight Saving Time (DST) Changes for 2008 to Present Cisco IOS and NX-OS Software - Video Cisco TV CDS 2.0 ISA Software Configuration Guide               For                even more information, check out the technical support available on                the Cisco Support Website. Social                Media                               .                                                                               Participation Check out these interesting conversations                  going on in our discussion forums: URL Action to Cisco Digital Media Player g-fontaine needs your feedback on the following issue. "I have been  trying to configure a URL action in CPAM to trigger whenever a person  badges into a door (for example...myself) and push a URL to a Cisco  DMP/DMM. I want to send the command (URL string) to a DMP (digital  media player) to show a website. I'm not entirely sure how I should  configure the CPAM url action. I've seen this work at the Cisco EBC  in San Jose....just wondering if someone else has gotten this to  work on how they did it." If you have suggestions post them to  g-fontaine's inquiry located in the Security Forum's Physical Security  discussion topic. Post your suggestions VSS - What Happens When a Supervisor Fails tvelasco needs your advice on the following question. "We've been mocking  up a test lab to test VSS on two 6500's.  Each 6500 has one sup720 and  a 6708-10ge blade and we've established the two 10ge links between the  two chassis; the first from the each chassis' sup and the second from  each 6708.  My question is, what happens when the supervisor fails on  one of the chassis?  I was under the impression that NSF and SSO would  kick in and the entire VSS would be managed by a single sup.  If the  active sup fails, the stby becomes the active and vice versa.  However,  when we pulled out the active sup720 linecard (chassis1), the stby sup720  (chassis2) failed over as planned, but access to all of the linecards in  chassis 1 were lost.  Is this how it's supposed to react?" If you have  suggestions, post them to tvelasco's inquiry located in the Network  Infrastructure Forum's LAN discussion topic. Post your suggestions [ACE] What Makes a Sticky Reset? hrtn...  needs your feedback on the following feature. "Our websites are  load balanced thru our ACE modules and we are using the sticky feature. Sticky is needed so that the customers session will retain the content of  its shopping basket.  About 10% of our customers complain that the basket  is emptied during a session, forcing them to start over. In our logs we  indeed see that some users are balanced to another server during a session.  Apparently in these cases the sticky feature is ignored somehow.  My  question is, what are the possible triggers that the ACE uses to dismiss  the sticky for a given session and start a new one?  Could it for example  be caused by an html-page containing a link to another vip than the vip  the page is originally served from?  Or could a simple spelling-error in  a link be the trigger?"  If you have suggestions post them hrtn...'s inquiry  located in the Data Center Forum's Application Networking discussion topic. Post your suggestions RRM Confusion petenugent needs your feedback on the following issue. "I should know this  and maybe I am over thinking the issue but I will explain.  I have 3 sites  and 1 controller.  We are not using H-REAP.  What is the best way to  separate the sites on the controller so each site has its own RRM setup.   I thinks using H-REAP groups is the best however I am getting confused.   The issue I am seeing is all aps are on max power and I am assuming it as  it is one large RF domain at present with no segregation it sees the  distance between sites as a coverage hole and goes to max power." If you  have suggestions post them to petenugent's inquiry located in the  Wireless Forum's Other-Wireless discussion topic.  Post your suggestions To                  submit feedback about the Cisco Support Community, complete the                  feedback form at: https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A751EF3DA2&url=https%3A%2F%2Fsupportforums.cisco.com%2Fmessage%2F1331196&space=NetPro+Ideas           PROFILE                  AND SUBSCRIPTIONS To                  modify your profile, email address, subscriptions, and                  preferences, please visit our Subscription Center.                                        Member Interviews                        Lucien Avramov Cisco technical experts voluntarily participate in the Cisco Support Community - NetPro. Why do they do it? For an answer, we caught up with Lucien Avramov, a customer support engineer in the Cisco Technical Assistance Center (TAC).  Read More Top                NetPros                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Top                      Overall NetPros as of 5/21/10 1. rob.huffman 21,415 2. jon.marshall 18,499 3. p.bevilacqua 17,509 4. rburts 13,407 5. giuslar 12,338 Top                      May NetPros as of 5/21/10 1. jon.marshall 585 2. William Bell 535 3. David Haley 362 4. Giuslar 311 5. ganeshh.iyer 275 See if you are listed on our Top NetPro page today.                             Go Now CSC                - NetPro RSS Cisco                Support Community - NetPro provides topic-level RSS syndication                files, subject to the "CSC - NetPro RSS Feed Terms of Use." Each                topic page provides the related URL for syndicating that topic or                you can reference the list of Available CSC - NetPro RSS Feeds. The                CSC - NetPro RSS feeds list new conversations posted on the site.                For tracking replies to a given conversation, use the CSC - NetPro                e-mail or Web Digest subscriptions. Latest                Cisco News                           ESPN to Bring Cisco TelePresence to 2010 FIFA World Cup South Africa May 20, 2010                Cisco Announces Agreement to Acquire CoreOptics -  May 20, 2010                 Talk2Cisco: The Future of Social Networking -  May 19, 2010                 Cisco Announces Definitive Agreement to Acquire MOTO - May 18, 2010 Discover the Direction Energy Is Moving The Cisco Connected Grid offers new architectures and solutions for the smart grid that deliver highly secure, reliable electric power.                 Learn more                                                                                 Subscribe to Cisco Unsubscribe from Cisco Privacy Statement Subscribe to receive emails and newsletters from Cisco. Or modify your profile, subscriptions, and preferences if you're already a Cisco customer. To no longer receive messages from Cisco via email. Read more about our privacy statement. Copyright (C) 2010, Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Cisco Systems, Inc. 170 West Tasman Drive, San Jose, California 95134 ATTN: Corporate Marketing (SJC08/3/4) ... View more

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     Mike Korenbaum                                                      Mike Korenbaum is a network consulting engineer for the Cisco Wide Area Application Services (WAAS) Planning, Design and Implementation Help Desk. He has been with Cisco for four years, three of which were spent supporting Application Networking Services products in the Cisco Technical Assistance Center. His area of expertise include product configuration, support, and design for Cisco's major application network products. He holds a bachelor of science degree in computer science from Northeastern University and holds CCNA certification.                             © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Smita Nambiar                                                      Smita Nambiar is a network consulting engineer with the Cisco Wide Area Application Services (WAAS) Planning, Design and Implementation team. She has been with Cisco for more than four years, starting as a customer support engineer for the Application Networking Services team in the Cisco Technical Assistance Center. Her area of expertise include design, implementation, and troubleshooting for Cisco's major application network products. She holds a bachelor's degree in electrical engineering from Bombay University, a master's degree in electrical engineering from San Jose State University, and holds CCNA certification.                             © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Syed Ziaullah                                                      Syed is a customer support engineer at Cisco's Technical Assistance Center in the VPN and security domain, where he has worked for more than four years. He helps a variety of Cisco customers in configuring new network setups as well as troubleshooting their existing network issues related to security. Ziaullah holds CCIE certification (CCIE# 19261) in Security.                              © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Sundar Srinivasaraghavan                                                      Sundar is a customer support engineer at Cisco in the High Touch Technical Support (HTTS) Security team, providing configuration and troubleshooting assistance to customers through service requests. He has been with Cisco for more than 10 years and has extensive experience in installation, configuration, and troubleshooting of IPsec VPNs. He holds CCIE certification (CCIE # 6415) in both Routing & Switching and Security.                              © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Thomas Runyan                                                      Thomas is an engineer for the Cisco Customer Advanced Engineering group supporting various emerging technologies through product testing and field trials. He is a technical expert in the area of video conferencing and has participated in all aspects of Cisco TelePresence from installations to performing CTXs and customer acceptance testing. He is also a Subject Matter Expert for the Cisco TelePresence Certifications. Runyan holds a bachelor of science degree in electrical engineering technology from the University of Cincinnati. He also holds CCNP, CCDP, and CCVP certifications and is currently pursing the CCIE voice lab certification.                             © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Fred Niehaus                                                      Fred is a Technical Marketing Engineer for the Wireless Networking Business Unit at Cisco, where he is responsible for developing and marketing enterprise wireless solutions using Cisco Aironet and Airespace wireless LAN products. In addition to his participation in major deployments, Niehaus has served as technical editor for several Cisco Press books including the "Cisco 802.11 Wireless Networking Reference Guide" and "The Business Case for Enterprise-Class Wireless LANs." Prior to joining Cisco with the acquisition of Aironet, Niehaus was a support engineer for Telxon Corporation, supporting some of the very first wireless implementations for major corporate customers. He also was a senior technical support engineer for Tecmar Inc., one of the first companies to offer aftermarket products for Apple and IBM personal computers. Niehaus has been in the data communications and networking industry for more than 20 years and holds a Radio Amateur (Ham) License "N8CPI."                              © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Marcos Hernandez                                                     Marcos is a Technical Marketing Engineer with the Small Business Technology Group at Cisco. He has more than 14 years of experience with voice-over-packet technologies, with focus on VoIP, SIP, QoS, Cisco Unified CallManager Express, and managed services. He has authored numerous technical documents, worked on several Cisco Deployment Guides, and is a regular poster on technology websites.  Marcos holds CCIE certification (CCIE# 8283) and has been with Cisco for almost 10 years.                              © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc. ... View more

     Kureli Sankar                                          Kureli Sankar is an engineer supporting Cisco's firewall team in Research Triangle Park, North Carolina. Her team supports the Cisco Adaptive Security Appliance, Firewall Services Module, Cisco Security Manager, the Content Security and Control module, and the Zone Based Firewall module in Cisco IOS Software. Prior to joining Cisco, Sankar worked for the John Morrell Co., where she was the network administrator in charge of the company's enterprise network covering 27 locations in the United States. She also was an adjunct professor at the University of Cincinnati, teaching undergraduate level networking courses. Sankar holds an engineering degree in electrical and electronic engineering from Regional Engineering College, Trichirappalli, India, and holds CCSP certification.                               © 1992-2010 Cisco Systems Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of Cisco Systems Inc.            Kureli Sankar                                          Kureli Sankar is an engineer supporting Cisco's firewall team in Research Triangle Park, North Carolina. Her team supports the Cisco Adaptive Security Appliance, Firewall Services Module, Cisco Security Manager, the Content Security and Control module, and the Zone Based Firewall module in Cisco IOS Software. Prior to joining Cisco, Sankar worked for the John Morrell Co., where she was the network administrator in charge of the company's enterprise network covering 27 locations in the United States. She also was an adjunct professor at the University of Cincinnati, teaching undergraduate level networking courses. Sankar holds an engineering degree in electrical and electronic engineering from Regional Engineering College, Trichirappalli, India, and holds CCSP and CCIE Security #35505 certification.                                 © 1992-2012 Cisco Systems Inc. All rights reserved.               Kureli Sankar  Kureli Sankar is an engineer supporting Cisco's firewall team in Research Triangle Park, North Carolina. Her team supports the Cisco ASA, FWSM, Cisco Security Manager, the Content Security and Control module, and the zone-based firewall module in Cisco IOS Software. Prior to joining Cisco, Sankar worked for the John Morrell Co., where she was the network administrator in charge of the company's enterprise network covering 27 locations in the United States. She also was an adjunct professor at the University of Cincinnati, teaching undergraduate-level networking courses. Sankar holds a degree in electrical and electronic engineering from Regional Engineering College, Trichirappalli, India, and holds CCSP and CCIE Security (#35505) certification.   © 1992-2013 Cisco Systems Inc. All rights reserved.       ... View more