Most of our extensions are 200's, but one user was setup by my predecessor with an extension in the 300's. This was done because he wanted to not allow incoming  direct dialed external calls. Now, this user needs to be able to receive incoming direct...

I have found myself in charge of a Cisco phone system that is completely Greek to me. It consists of a MCS 7800 Media Convergence Server, utilizing CM v 6.1. I need to understand day-to-day operations - how to add a new user, modify exisitng etc. But...