Hi, try to do the following:- In the Cisco Unified CCX workflow, in the Expanded Call Variables tab of the Set Enterprise Call Info step, create an ECC variable called "user.layout" and set its value to the name of the custom layout created.

Hi,regarding:2) Where does it say in the SRND that agent ICD extension can't be a hunt group/line group member?having a shared line/assigning a ling group for an agent extension is considered as unsupported configuration, and this means that it could...