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Currently we have a customer who want to deploy ipcc express to place a self service for account validation and to provide a balance, they have SQL 2000 but this server is on a site and the ivr is on another site geographically separated, exists any ...
Hi,Currently i have an issue with IPCC Express 4.0(5), i installed Historical Reports Client and i can run all reports but when i run the CCDR report i get it as a blank report (there is no information there).Anyone with this issue before?Please help...
Hi,I'm currently runnin IPCCX 4.0 Enhanced and i'm trying to write a script that write the information to the customVarlableX on the db_cra database to generate a custom variable report by using the Historical Reports client, i've tryied by using the...
Currently installing IPCC Express Premium 4.0(4).Everything seems to be fine on the server but when i try to install the desktop agent on an agent pc by downloading and running form the /appuser webpage, the InstallManager returns me an error, tellin...
Hi,I currently have a customer who have an IPCC Express handling arround 6000 calls per day, 2 days ago my customer have a volume of 10000 calls on the hole day, and on peak hours callers and agents experienced communication problems with like call c...
Hi Riccardo!Thank you, your suggestions are the solution to the issue i was on. I think this is a time issue where time zones or clocks of both sides are not syncronized, and if you change the system timezone or clock causes the database from the lo...
Hi,I'm currently on the same issue, both nodes are on same version... i think this is a time sinc problem, maybe a timezone change.What was the solution with TAC on your case.Regards,Claudio.
