Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi Ashok,
hard to reply on such an old thread without knowing more of the specific, I don't know of anything being readily available to this level of detail. I would recommend reaching out to the partner help community or your Cisco sales rep if this...
Hi again,in those hybrid scenarios you have usually two options:a) You keep the systems separated and run the reporting on each sideb) You find a solution that can report on both, like ICM Webview or CUIC and take that data trying to avoid comparison...
Hi Mark,you should use the UUI in Avaya as you pointed out and the default Call Variables on the ICM side, those variables content could be pushed to other variables and eventually ECCs and then overwritten as you keep updating the informations, same...
How is the call connected? Are you using a call redirect/transfer step on the IVR or is it straight signalling from the GW and the phone? If the first you might add 1 second delay on the IVR step, if the second check for CPU spikes or improve the thr...
