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Hi,I'm coming from a background of having developed a CTI OS application which gathered information about agents and skill groups, including the names of both, and used these along with other call data (such as call variables and ECC variables) to up...
I am trying to actively record devices that are registered with the CUCM. I am successful for normal calls, however, for hunt group calls, I am experiencing difficulties, which I believe are attributed to the way that the resulting SIP INVITE messag...
Thanks for the response.Any suggestions on how to obtain Agent (First + Last) Names and Skill Group Names from a UCCE system without using CTI OS or Finesse? Ideally notifications of Create/Update/Delete actions on the Agents/Skill Groups in order t...
