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Is there a canned report in CUIC for traffic analysis at a certain location? Example - our system services both our US and Canada locations. With the traffic analysis report being a system-wide report, is there a way to run a report that will give me...
I have a single Finesse user that is not able to retrieve queued emails. They are assigned to 3 email CSQs and cannot receive even if just a single one of the 3 skills is assigned or if 2 or more skills are assigned. Nothing happens; they just sit in...
Recently upgraded to Unity Connection v14SU4 (Cisco Unity Connection version: 14.0.1.14900-36). After correcting a replication issue and renewing tomcat/ipsec certs, I am unable to sign out of the admin interface. When attempting to sign out, it att...
ciscouccx.1251.ES07.CSCws06843.5.cop.sgnIf an HA cluster, perform all steps on the publisher first, then any subscriber nodes.Step 1: transfer the cop file to an sftp serverStep 2: run a manual system backup from Disaster Recovery System in the CCX A...
Well yeah, that's what I said it's doing, is timing out with the referenced error. Then it crashes. Then I have to kill it in task manager before I can launch it again.
