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We currently have caller ID setup pn our gateway - it shows the main number for all outbound calls. MY COO wants all outbounds calls from our Call Ctr to show the toll-free support number. It would seem that my options are to somehow route all outbou...
Is there a report that I can run that will give me a listing of which numbers are assigned to my users? I.E., --- 1111 - Bob Smith, 1112 - Fred Jones. etc ...............FYI - I found the solution I was looking forIn CUCM Admin go to "Call Routing" -...
Thanks Chris - I appreciate the quick response. What you suggested worked as far as a user with a DID, but I need to be able to spoof the Caller ID on the call ctr phones because they all have internal extensions. I want to put the toll-free cust svc...
