Hello,we have one customer that needs to make an upgrade from CUCM 6.1(2) to 6.1(3) but doesn't have any valid service subscription.They have cluster of one publisher and one subcriber both run on MCS7825H3 appliances.My question is, is it enough to ...

Hi,One my client has IPCC 5.0(2) in HA mode. They had some problems with master server some time ago and last few months it started to behave weird again (errors in event viewer, slurpd and slapd processes died, etc). Also there were strange LdapMon ...

Hi,we have one customer that would like to make upgrade of their contact center to new version (probably uccx8) and email agent functionality seems very interesting to them. But they would like to know if is it possible that supervisor approve outgoi...

hi,I have a customer that wants to eavesdrop calls between their employees and customer for training purpose (for a week). They would have 2 coaches and 5-6 phones (trainees) which should be monitored.Is there any possible way to do it, without IPCC ...

Hi,2 months ago we installed CUCM 6.1(3b) on MCS7816H3-K9-CMB2 and after few weeks HW problems started to pop up. We ordered a second server to add it as Subscriber to the cluster to get more time for resolving HW issues. At the end we got MCS7816I4-...