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Hello everyone, hopefully someone can help understand this problem: Detail: When Service Desk agents are set to the "READY" state, they immediately transition to the "RESERVED" state and then automatically to the "CALL NOT ANSWERED" state. Normally t...
I have a problem when I enable PEAP in the Flex profile for the one site, the following error appears:Error in configuring Flex profile - AP local auth is not enabled
For a few weeks we received a case of an MG21 that keeps going up and down. It may go up for 3 hours and all of a sudden it goes down for many hours, that happens againg and againg, so yesterday i changed the MG21 for a another one for this ATM, we k...
I'm using both MS120-8LP and MG21, and even though for example the MS120 connects to the cloud, the device doesn't seem to appear on the dashboard, i already checked the inventory and checked in other networks but it doesn't appear, i'm not sure if t...
It is particularly only 6 agents that are working remotely, the agent cant change his status cause changes quickly, which means he cant answer the calls. They are unable to respond when calls are made to the main line. Users can call, but they are in...
Well, today we installed a new sim card with the old device that i personally tested for a long period of time and it went up. The device want up quickly, however, after 20m it went down till this moment, i know the device its operative and the sim c...
Well the thing here its that the ATM its inside of a building, so the MG21 its on top of it near a big window. We already opened a case with Meraki and the technician helped us a lot with the MG21, but now its down again. Doing some test here in my o...
