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Hi
4 out of 6 wireless APs connected to a specific switch have an unknown reboot problem.
WLC Model: C9800-L-F-K9
WLC OS: 17.6.3
Uplink Type: 1G UTP
AP Model: C9115AXI
AP OS: 17.6.3
Uplink Speed: 1G UTP
Power: AIR-PWRINJ6
Switch Model: C2960L-24T...
Hi stuart.pannell
When using a PoE switch to pinpoint electrical problems:
1. Redundant the PoE switch power modules.
2. Unplug and reconnect the main power cord of the PoE switch power module and check whether the wireless AP goes down. It would be ...
Hi Polestar
TAC did not provide any cause analysis, and it is suspected to be an electrical problem when judged by itself.If possible, it would be nice if you could open the TAC case separately and proceed with EFA for switches and wireless APs.
Hello Taesoo Kim
Does the hanging from the ceiling mean that you have installed the wireless AP on the bracket?
If you fixed the bracket with a piece rather than a rail, you can try to fix it by wrapping insulating tape around the piece.
Did you atta...
Hi, the reason I asked for the reason is that the irregular symptoms disappear when the wireless AP hanging from the bracket on the ceiling is removed. We narrowed down the cause to a leakage current issue and proceeded with insulation work.Hi, the r...
Hi Polestar
1. Does the reboot occur unconditionally within 4 hours?2. Is there a reboot without outputting anything in the console log of the wireless AP?3. Is the wireless AP power connection supply method PoE? If it is PoE, is the switch power mod...
