Hi All,We are having predictive mode outbound dialer configured in our setup.As per predictive mode CTI Toolkit and agnet ip-phone should go in reserve mode but in our case only CTI toolkit is going in reserve mode there is no activity on IP-Phone. O...
Dear All,We are getting hits from subscriber (CUCM 7.1) to our sprawller(ICM 7.5) server on port 32229 and 32271 which are in the range of rtp/srtp.Idealy cucm do not communicate with ICM on these ports.In which scenario CUCM can communicate with ICM...
Hi,We are having CUCM 7.1.3 cluster with 1 pub and 2 sub. Yesterday we faced a problem that Sub-1 was in hang state.After restart of the sub 1 it started working fine. Attached system logs for same.As per logs sub 1 hanged around 12:45 PM and we have...
Hi,In outbound dialer transfer to CVP scenario how many dialer port will be utilized?It must be using 2 ports, one for dialing to customer and another port for dialing to ICM routing script.Kindly clarify my doubt.ICM: 7.5CVp: 7.0Thanks,Santosh
Hi Guys,We want to run a query in ICM HDS database using script node id which i got from script monitoring.This we require to check the call abandoned at node level.Kindly share the table and query details.We are having ICM 7.5Thanks & Regards,Santo...
Hi Geoff,I have checked in router log viewer but there is no error. IP-Phone lable is getting mapped correctly as per router log viewer.Regards,Santosh
Hi,I have attached herewith my UAT and Production admin & route script.Below is the scenario which is happening in UAT and Production in case of Predictive dialer mode,UAT: After uploading a campaign file cisco cti agent desktop and ip-phone both goe...
After agent desktop reservation and customer call connection with dialer call is getting transfer to agent IP-Phone successfuly.Our production ICM version is 7.5.6 and UAT ICM version is 7.5.In production its happening like this way.But in UAT agent ...
