Hello, I have 2 Cisco RV220 VPN routers, each located in 2 different offices.  I had previous configured an IPSEC tunnel between the 2 offices with Office #1 configured with a network address of 10.1.0.0 and Office #2 configured with a network addres...

I created an ACD application which collects the account number and language information from a caller and also includes an option for the caller to leave a message while they're waiting in the ACD queue.  After taking the message, my script disconnec...

Does anyone have a useful script that can convert seconds into minutes?  Any help would be greatly appreciated.

Hello,I'm using the "Get Digit String" step to prompt callers for their account number.  I am using this step to collect account numbers from Spanish speaking callers.  I have created a spanish prompt asking the callers for their account number and a...