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Hi,In the Customer Activity Record Repo, the stock variables Previous Queue Name and Previous Agent Name are not populating like Previous State (Previous State is working). I'm not filtering or using the variable wrong.I'm trying to create a report w...
Hi,Trying to find a way when a call comes in, it rings simultaneously to the speaker and headset from the contact center desktop. Looksir like there is no built-in way. If anyone knows how I can do this, please let me know. Open to any idea, hardware...
Hi, I'm trying to add a button or icon in the advanceHeader to link my teams sharepoint site, I was able to create the button, but I can't get it working.Below is my code:If someone can help with the code or send me a good article on this, that would...
Hi Janos, Thank you for your reply.I have already read those two articles and they are not much help to me. I know they do have great information in them, but not what I'm looking for. In the Power of Custom Widget article, they do mention a button i...
