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- About webmasterpikeco
08-18-2017
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06-26-2010
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Created by
webmasterpikeco
in Voice Systems
in Voice Systems
09-08-2010
07:38 AM
09-08-2010
07:38 AM
I'm sorry, I just tried (cisco/cisco) on it and it let me in. I guess it thinks it has never been configured. Weird, but thanks!
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Created by
webmasterpikeco
in Voice Systems
in Voice Systems
09-08-2010
07:31 AM
09-08-2010
07:31 AM
Steve, I've tried doing that, but from what I understand functionality to this portion was removed. I've tried my credentials as I did on the previous version. The only thing I see that boggles me is that says that the system is not initialized. Everything is working correctly on the system though so is there something I need to do through CLI to "initialize" this? Thanks for the quick response!
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09-08-2010
06:58 AM
Hi, I upgraded our software pack to 8.0.4 as the Cisco SBS suggested I do. The process didn't work as it should have, but never the less I ended up getting the upgrade done and working before the next day of business. Now the auto-attendant does not work as previous. I use "aa_sbcs_v03.aef" and it was modified by going into the GUI on CUE and set to max retry of 1. This was done to play a short message introducing who we were and the opprotunity to enter the extension number before being sent to an operator, or our receptionist. Since access to CUE has been apparently cut in this upgrade, I can no longer go in and change the max retry to 1 leaving my callers left hearing the message 3 times before finally being transferred to the front. I would appreciate some help.
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Labels:
07-07-2010
05:52 PM
Victor, Thank you for the response. I do not have a clue what it could be now. I did the wireshark method after trying the pcm.dat and sending it off. Since I do not have additional access for my cisco user ID, (my reseller partner didn't provide my ID with access when I purchased the UC540W) I cannot download anything or really submit a support ticket. I am supposed to have a phone meeting tomorrow morning with him, and I guess a Cisco guy, to get what I guess is called a PICA setup possibly? Anyway that puts me in limbo for a support ticket or any software packages. Anyway I believe I found our disconnect dualtone to be 480 625 at 50/50 intervals. I have attached the AU file as well as my current running config with the custom Cptone. If I do the debug vpm signal, it still isn't seeing the disconnect tone. I can't believe I'm the only one having this problem with v8.0.2. All lessons learned, stick with the software you are given, right? Thanks again for the help, Benjamin
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07-02-2010
05:11 PM
Steve, I am also waiting on this version to come out too. What I really need is some help on possibly downgrading to an older version. Our library system just bought a UC540 system along with the 3 year support for the unit, however the company that sold it to us, CDW-G, said I should have received it in an email, so obviously until that gets straightened out, I can't open a support ticket or access the downloads section myself. The reason I upgraded is that I had seen somewhere in one of the posts that 8.0.2 had a v3 of the sbcs auto attendant script that allowed an Operator value to be placed in there, this works fine. The problem though is that I'm having issues with the FXO port not detecting the disconnect signal and to be honest I think I have that section of the CLI config plastered in my mind. I feel it might be a bug in 8.0.2, but I'm not sure as some of the calls will be detected and others will simply sit there and keep the line open despite the fast busy signal blaring. Can you offer some help, or will I need to wait it out until my salesperson gets the service agreement to me? I just found it a little odd that you can upgrade with guest access, but not downgrade. Thanks in advance, Benjamin Daniel
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Created by
webmasterpikeco
in Voice Systems
in Voice Systems
06-29-2010
07:48 PM
06-29-2010
07:48 PM
David, I do believe you are right about the default settings with the cptone and impedance, to which it would not show in the config. I do want to report some partial success with the supervisory disconnect. After doing a "debug vpm signal" I was able to detect the timeouts working on the disconnect during a landline call to the FXO and then hanging up. I then proceeded to call via a cell phone and none of the calls for it will hang up. They simply ignore the disconnect tone and the fast busy tone that occurs after it. I've tried doing a" supervisory disconnect anytone" (not sure if this is the right syntax), and it doesn't detect any of the tones, quite the opposite of what it should do. I have monitored the line to see if the tone is absent or different on a cell phone call, but it is pretty identical. I think at this point I would just like to downgrade to the most recent verion containing the version 12 of IOS as this is what I vaguely remember before upgrading. Do you know what type of subscription is required to do such? Thank You, Benjamin
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Created by
webmasterpikeco
in Voice Systems
in Voice Systems
06-28-2010
08:18 PM
06-28-2010
08:18 PM
David, I copied your code and pasted it into the config and forgot to change the cptone code to US, which is where we are located. I noticed it changed the impedance to Complex 1 automatically after setting the cptone. I re-entered the cptone US command and it changed back to impedance 600Real. If I do a "show run" command, I recieve this though: voice-port 0/1/0 trunk-group ALL_FXO 64 supervisory disconnect dualtone mid-call timeouts call-disconnect 3 timeouts wait-release 3 connection plar opx immediate 398 description Configured by CCA 4 FXO-0/1/0-AA caller-id enable ! voice-port 0/1/1 trunk-group ALL_FXO 64 supervisory disconnect dualtone mid-call timeouts call-disconnect 3 timeouts wait-release 3 connection plar opx immediate 301 description Configured by CCA 4 FXO-0/1/1-OP caller-id enable ! voice-port 0/1/2 trunk-group ALL_FXO 64 supervisory disconnect dualtone mid-call timeouts call-disconnect 3 timeouts wait-release 3 connection plar opx 398 shutdown description Configured by CCA 4 FXO-0/1/2-AA caller-id enable ! voice-port 0/1/3 trunk-group ALL_FXO 64 supervisory disconnect dualtone mid-call timeouts call-disconnect 3 timeouts wait-release 3 connection plar opx 398 shutdown description Configured by CCA 4 FXO-0/1/3-AA caller-id enable ! It isn't showing any of the impedance or cptone settings... is it a default setting on these boxes? Benjamin
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Created by
webmasterpikeco
in Voice Systems
in Voice Systems
06-28-2010
05:46 PM
06-28-2010
05:46 PM
Thanks for the reply David. I came in this evening and I tried the command, but its still hanging. I decided to do a vpm signal debug during a call. I do want to note that it does eventually disconnect, but it does not detect the disconnect tone from the phone line when callers hang-up on the outside. While this isn't horrible, I would like to avoid having however long voice mails of disconnect tones and phone lines tied up just because the box didn't detect the hang-up. I can't make much sense of this, but maybe you or someone else can. There are two files below. One is my config (with names and passwords removed of course), and the other is a output from the debug vpm signal command during a phone call. Again I appreciate the help and hope to have this going soon! Benjamin
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Created by
webmasterpikeco
in Voice Systems
in Voice Systems
06-28-2010
09:36 AM
06-28-2010
09:36 AM
Hi, first time user here of a new UC540 system, but no stranger to the CLI of Cisco. I upgraded to the newest version of IOS and CUE for the UC540 in an attempt to get the operator script for the auto attendant which drops a caller through to the operator when nothing is selected. While the script works great now, a few things don't so well now. My first problem is an all too familiar FXO not disconnecting issue. If a caller calls in and hangs up, the system will continue to keep the line open despite the disconnect tone. I've tried several things including the supervisory disconnect, battery-reversal, etc... command to no avail. It will disconnect if I hang up on the UC540 side, but not from the callers side. The second thing I've notice with the newest version is that the call quality seems really skippish, or cuts out, even when listening from the callers side through the FXO port. I have rebuilt my config from the default in an attempt to iron out any differences that might exist, but still nothing. Because these two things didn't exist before I upgraded, I would like to downgrade if possible back to the factory version. The problem is that when I go to do such, it tells me that I need a " Technical Support Services Agreement," which I find odd considering I didn't need one to upgrade to the newest version. I'm not sure if I do have one of these or not as I remember ordering a SVC4 agreement of 3 years that was supposed to be for the UC540,when we made the purchase a couple of weeks ago, however I'm not in the office and cannot check on this at the moment. Anybody out there experience the FXO issue regarding the latest software pack UC540-8.0.2.zip ? Thank you in advance!
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Labels:
09-08-2010
I'm sorry, I just tried (cisco/cisco) on it and it let me in. I guess it
thinks it has never been co...
09-08-2010
Steve,I've tried doing that, but from what I understand functionality to
this portion was removed. I...
09-08-2010
Hi,I upgraded our software pack to 8.0.4 as the Cisco SBS suggested I
do. The process didn't work as...
07-07-2010
Victor,Thank you for the response. I do not have a clue what it could be
now. I did the wireshark me...
07-02-2010
Steve,I am also waiting on this version to come out too. What I really
need is some help on possibly...
06-29-2010
David,I do believe you are right about the default settings with the
cptone and impedance, to which ...
06-28-2010
David,I copied your code and pasted it into the config and forgot to
change the cptone code to US, w...
06-28-2010
Thanks for the reply David.I came in this evening and I tried the
command, but its still hanging. I ...
Public Statistics
| Date Registered | 06-26-2010 03:10 PM |
| Date Last Visited | 08-18-2017 03:55 AM |
| Total Messages Posted | 9 |
