On the UC320W a feature that is annoying for us (but I can see was probably added to be helpful!) is that if a user records a voicemail greeting the UC320 automatically adds "Please leave your message after the tone. When finished press the hash key or hangup". Why is this such an annoyance? Because we record Voicemail greetings in other languages and so you get this bold English language message after a nice Nepali greeting. That grates! Can we have a PMF to remove it? Better still could we have a firmware enhancement that also allows us to upload our own greeting messages as audio files like we can for the AA and MOH? ... View more

I cannot find a way of adding prefix digits to outbound calls via fxo. I want to add 141 here in the UK to bar the outgoing CLID on certain line(s) but can't see a way to do this. Is it possible? ... View more

Is it correct that I cannot get the UC320W to ignore an inbound fxo? In other words I want to use an fxo for outbound calls only but do not want the UC320W to react to any inbound calls on that specific line. It seems that if I create an outbound route I HAVE to route it inbound. ... View more

We have a specially provided pstn connected to an fxo port on a UC320W. Because I cannot have more than one fxo trunk, I have provided this pstn as a shared fxo and thus each of the member handsets has a key to access it. This works. BUT the number of digits to be dialled as a number varies between 4 and 9 (it is a private network) and this doe snot work - instead the handset reports "service unavailable". Am I correct in assuming that because the site config (for normal BT lines - this is a UK install) states an STD code plus 6 digits, I can only dial 6 digits on this shared fxo? Is there any workaround? ... View more

I'd like to confirm that I have understood the UC320W properly: Is it correct that you cannot create/have more than one fxo trunk? In other words I cannot have fxo ports 1 and 2 as one trunk and 3 and 4 as another? I need to have separate line access keys for different pstn lines (on fxo ports) from different providers. Any options? ... View more

Hi, Am I correct in assuming that the option to disable the DND feature via the 303 phone management page is removed when connected to a UC320W as it manages the phone config? BUT there is then no way in the UC320W to manage the phones in this regard? We need to be able to remove DND from the softkeys. Why? Becaus eit appears under the cancel button so people use menus, hit cancel to come out of them, hit it too many times and the DND is turned on. In our application we cannot afford people to have DND on. I would be delighted if someone told me it is possible (and how!) otherwise could we have a PMF for the purpose? Yours hopefully...... ... View more