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We are looking at upgrading to the Cisco 9861. We currently use the 8851. Our reception desks use an on a call indicator light that connects to the phone and headset via a Poly APC-43 Electronic Hook Switch cable. It looks like the 9861 doesn't have ...
I have Cisco Finesse users that are being blocked by spam filters when calling clients to schedule appointments. The filter asks them to dial 1 to get past but the keypad doesn't open so they are unable to get through the filter. Any ideas on how to ...
I had the user try and it doesn't work. I had her call back through Jabber only and it still didn't work. Is there a setting so that when they dial 1 to pass the filter it hears the tone of the number? My guess is it's not sending that through someho...
