Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is it possible to fetch complete call flow of a customer call via webex CC APIs? If yes then how?I am trying with taskLegDetails but it is not giving complete flow of a call or maybe I am not understanding properly. I am trying to match start time en...
Hello community,we are integrating Webex Contact Center call records into our reporting database using the GraphQL APIs (taskDetails / CSR, agentSession / ASR, and taskLegDetails / CLR).While analyzing taskLegDetails, we noticed a puzzling case:For a...