About kristen.tirado

kristen.tirado · 11-02-2016

We are running UCCX 10.6.1 SU2 ES1 and we have been seeing system reason code 0 showing up in some of our reason code reports. I have done research but I cannot find what this reason code actually means except default. I know in UCCE reason code 0 ...

kristen.tirado · 02-22-2017

Hi Jen. I am having the same issue and I can't find this bug ID you are referring to. Do you possibly have record of this bug that TAC was referring to? Regards, Kristen Tirado

kristen.tirado · 11-02-2016

Thank you Deepak. We do have custom 'Not Ready' reason codes defined. And my understanding is that the Reason Code Report - Agent Grouping shows 'Not Ready' states. This is the report we are seeing 0 showing up. This report should not show when you ...

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UCCX 10.6 system reason code 0

Hi Jen. I am having the same

Thank you Deepak. We do have