Hello Wilson, Greetings..!!! The error that you are getting of failed SIP registration, may be due to incorrect configuration.Please check the following: 1.In the network service, ensure that your SIP mode is ON2. On the SIP configuration page, che...

Hello Anie, Greetings..!!Upgrading systems from TC software to Collaboration Endpoint software is supported for all the endpoints(Cisco TelePresence DX70/DX80(only after CE8.2), MX200 G2, MX300 G2, MX700, MX800, MX800 Dual, SX10, SX20 and SX80). Key...

Hello Praveen, Greetings..!!! Please try to factory reset the sx20 codec, here is the procedure below: Turn off unit(e,g, by holding the physical power button pressed unitil it shuts down).Then hold the button for exactly 10 seconds until it starts...

Hello, Greetings..!! Inorder for the web snapshot to be used , you need a remote monitoring option key.From TC7.3.3 onwards this key is chargeable.It is available at a cost of $100 US. Thanks, Prathibha