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Hello,We have had a number of users raise that they cannot see the incoming call window with the answer/decline buttons which are usually displayed. They can hear the music that the call is present but cannot answer as there is no button to press. So...
Thank you. Not sure in terms of browsers, agents use either Chrome and Edge so will need to investigate if the users who raise the issue are all on the same and which one. It's just really challenging as it's intermittent, different agents have raise...
Hello, no we don't use Salesforce and it's not for transferred calls, it's from incoming external calls into the Contact Centre. We're not using any special desktop, just standard Agent desktop and it never happened when we used WebEx Calling. It has...