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bill.king1
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About bill.king1
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bill.king1
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2021 Contact Center, CCP
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06-28-2012
952
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646
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Re: UCCE change calltype name
Created by
bill.king1
in
Contact Center
02-25-2021
02-25-2021
The database tracks it via the CallTypeID not really the name in most cases. So if you change it fro...
Re: Cisco Finesse Workflow Screen-Pop on Answer
Created by
bill.king1
in
Contact Center
02-24-2021
02-24-2021
I'm not saying that it shouldn't work, but keep in mind Cisco has lines like the below in the docume...
Re: Finesse agent disconnection - Jabbrer 12.0.1
Created by
bill.king1
in
Contact Center
02-24-2021
02-24-2021
Have you happened to try a user with a newer version of Jabber, since they're already up to version ...
Re: UCCE Smart License - Invalid tag
Created by
bill.king1
in
Contact Center
02-24-2021
02-24-2021
Based on the defect, you may be hitting this, sounds like it is more cosmetic but they do include a ...
Re: Calling CVP VXML app from ICM Admin Script
Created by
bill.king1
in
Contact Center
02-23-2021
02-23-2021
Just a thought, if you want to go in a completely different direction but one that might be easier t...
Re: UCCE/ICM(11.6) SCRIPTING DN node
Created by
bill.king1
in
Contact Center
02-11-2021
02-11-2021
I might be misunderstanding you, but why not use the Script Reference option in Configuration Manage...
Re: Whisper Coaching with Finesse - UCCX
Created by
bill.king1
in
Contact Center
02-10-2021
02-10-2021
This is the case in CCE as well, frustrating that UCM has the capability but it isn't developed/avai...
Re: Finesse Live Data gadget authentication for agents
Created by
bill.king1
in
Contact Center
02-10-2021
02-10-2021
If it is CORS, that is mentioned in the release notes here for instance. https://www.cisco.com/c/en/...
Re: Finesse Live Data gadget authentication for agents
Created by
bill.king1
in
Contact Center
02-08-2021
02-08-2021
I think you need to provide some more details on what you're trying to do. Some reports do require a...
Re: CVP/VVB Invoke Subdialog 3rd Party VXML Document fails - connection refused
Created by
bill.king1
in
Contact Center
02-04-2021
02-04-2021
I might not be following, but would any option be to have the VVB use an internet proxy to reach thi...
Re: CVP/VVB Invoke Subdialog 3rd Party VXML Document fails - connection refused
Created by
bill.king1
in
Contact Center
02-03-2021
02-03-2021
I wonder if this defect is talking about your issue or more around audio files, but it might be wort...
Re: CVP/VVB Invoke Subdialog 3rd Party VXML Document fails - connection refused
Created by
bill.king1
in
Contact Center
02-02-2021
02-02-2021
Is this the size issue you're mentioning? This is for an older version but perhaps something similar...
Re: CUIC Scheduled Report Remote Location Modification
Created by
bill.king1
in
Contact Center
02-02-2021
02-02-2021
Have you tried to schedule a new report and use that new destination to see if it is a problem with ...
Re: Reports stuck in "loading view"
Created by
bill.king1
in
Contact Center
02-02-2021
02-02-2021
Have you tried Firefox ESR browser (not regular browser)? Also, I know there was a COP file for some...
Re: VXML Licence and Apps Monitoring
Created by
bill.king1
in
Contact Center
01-30-2021
01-30-2021
Your best bet may be to use a combination of the CUIC report that was mentioned as well as looking t...
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Public Statistics
Date Registered
06-28-2012
08:52 AM
Date Last Visited
02-26-2021
04:32 PM
Total Messages Posted
952
Total Helpful Votes Received
646
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terri.rose
5
david.macias
63
gkuzmowycz
5
Shalid Kurunnan Chalil
10
dekwan
5
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Shalid Kurunnan Chalil
5
Omran Al-Hussamieh
5
lianghaixiang
5
c.fotia
5
Atas
5
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Cisco Designated VIPs
2021 Contact Center, CCP