About bill.king1

bill.king1 · 06-14-2022

Please consider taking a couple minutes to stop by the Cisco Community booth (#2773) in the World of Solutions if you're at Cisco Live this week. If they scan your badge they'll make a small donation to the March of Dimes, and it'll help you earn poi...

bill.king1 · 08-20-2021

Hi, I have Cisco 7841 phone and am able to use basic headset with no issue. However, I just tried to use it with a Cisco 561 headset that has the latest firmware, and it doesn't work at all. The headset works fine with computer audio, so I know it is...

bill.king1 · 05-18-2021

Hello, our company is currently hiring for a few different positions, one more around UCCE/PCCE as well as Webex Contact Center, and one more around contact center application development. If people would like to learn more, please message me/email m...

bill.king1 · 04-02-2021

Please see the below job opportunity for 2 engineers in our Managed Services area. Positions are fully remote, however candidates must reside in the US. Also, West Coast Time zone work schedule is preferred. Please contact me via the community system...

bill.king1 · 10-31-2018

FYI in case it helps anyone else, if you upgrade to version 63 of Firefox, parts of CUIC (in the legacy interface) will no longer be accessible to you. Here's the defect link; not as bad as the Chrome issue that several of us encountered a few months...

bill.king1 · 08-17-2022

Is there a reason you couldn't use an analyzer report for this? Is there a business case where you need to look at it directly vs. the GUI for instance?

bill.king1 · 08-16-2022

Interesting, thank you for sharing that. Strange that you're still seeing post call survey though if you're explictly setting it as N. Is it possible that you added the ECC variable for it and didn't reboot the PG after that was done? In other words,...

bill.king1 · 08-16-2022

Since there are defects noted like this that say how you can upgrade and have to change the deployment model, I don't see why not? What's your specific concern? https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr44774

bill.king1 · 08-15-2022

Hi, I didn't know if this was exactly what you're looking for, but you may find this defect of interest.https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwc67574

bill.king1 · 08-15-2022

If you go to the detailed instructions doc, they mention how you can use their call simulator to send a "call" to the agent. Probably not exactly what you want, but you could at least have it hit your app and look at the logs.

Member Since	‎06-28-2012 08:52 AM
Date Last Visited	‎08-10-2022 12:04 AM
Posts	1,577
Total Helpful Votes Received	1896

User Statistics

User Activity

If you're at Cisco Live this week....

Able to use Cisco 561 headset with 7841 phone that is below 12.5.1 SR2

Two job opportunities

Job Opportunity for CCE/CCX Support Engineers

Firefox 63 breaks part of CUIC accessibility

Re: Can I get the current state of all WxCC agents

Re: How to create post call survey in ucce 12.5

Re: ucc 4k to 12k migratio

Re: Mutual Authentication between CVP and a Third Party Middleware

Re: How to make a call on PCCE Sandbox to test the Cisco VXML Applicat