bill.king1

This defect is for a previous version, but I think is the same concern you have in case it helps you...

Hi, like Janine mention in your other post, the qname coming in must match what you're setting in th...

You may find these of interest too.https://community.cisco.com/t5/contact-center/uccx-historical-rep...

You might have better luck if you include screenshots of what you have configured, as well as more i...

Is this what you're looking to do? https://community.cisco.com/t5/contact-center/cuic-historical-rep...

You didn't mention what browser that they are using, as there was a recent posting re: a problem wit...

Here's the outbound option guide that goes through the steps but you realize that the product has be...

Thank you for posting this. Is there something that breaks down/compares the sandbox setup vs. say t...

And you have those same triggers set up on the VVB to play ringtone, etc.? Personally, I would focus...

Most of it is no longer needed. You may find this VXML-->VVB migration guide of help, specifically t...

Do other users who can transfer to it take the exact same calls on the same phone numbers that this ...

It looks like the version they list there is older than what you have, so it still might be worth ve...

You didn't mention version, but isn't this defect/enhancement request what you're looking to do? htt...

Right, but can the user transfer a call to that number, since that is not the same process as dialin...

Hi@SANJ21 what was the fix/root cause for this issue?