About bill.king1

bill.king1 · 01-09-2024

Hi, does anyone have any recommendations for potential replacements of Cisco Mediasense for basic CUBE audio recording? Of course there are a number of powerful third-party solutions like Calabrio out there, but have a business case where user is loo...

bill.king1 · 10-18-2023

Hi, just wondering if anyone has any first-hand experience of installing Call Studio 12.6.2 on Windows Server as opposed to Windows 10? It isn't officially supported in the compatibility matrix so if we run into issues I know Cisco won't support it, ...

bill.king1 · 10-02-2023

Hi, just curious if anyone else has run into this. Suddenly some Cisco devices are not accessible via Chrome (version 117 if that matters). These were accessible last week and the same sites/servers are not. They are fine in Firefox and Edge. Error m...

bill.king1 · 06-08-2023

Hi, has anyone done any testing re: the upcoming version of Chrome and it breaking things like Finesse when they deprecate this PNA feature? Here's the technote about it, and the Google documents seem to say that we should be able to test it in some ...

bill.king1 · 06-05-2023

Hi, just a reminder if you're at Cisco Live this week, consider stopping by the Cisco Community booth in the World of Solutions (in the CX area) and learn more about the Community and what it offers, among other things. @Brooke Hammer @Tyler Langst...

bill.king1 · 10-15-2024

I believe you're asking about a card for a Cisco Catalyst switch, is that correct? If so, you'd probably want to post this topic in that group and not for the contact center, in case they can help you. Let us know if you need assistance moving the po...

bill.king1 · 10-10-2024

You mentioned other tools, but have you looked into the Cisco CUIC product which comes with your UCCX install? It has things like dashboards and/or report you can use to display that information.

bill.king1 · 10-09-2024

I haven't, but just to clarify, is it a case where if the application/menu is only DTMF, it works fine, but if the application/menu is a mix of ASR and DTMF, that's where you have the issue, and noise/speech picked up by ASR is causing the problem?

bill.king1 · 10-07-2024

I believe the tool is only available for partners/Cisco authorized personnel. The read me also specifically says to reach out to your assigned Cisco Account Manager for any questions/queries. Sorry I can't help you more but I don't want to run afoul ...

bill.king1 · 10-07-2024

If you're referring to the Cisco produced tool, if you submit a request to the partner helpdesk, they'll provide a copy of the tool and the password if you're approved.

Member Since	‎06-28-2012 08:52 AM
Date Last Visited	‎09-30-2024 01:23 AM
Posts	2,547
Total Helpful Votes Received	2453

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User Activity

Replacement for Cisco Mediasense?

Call Studio 12.6.2 installed on Windows Server Experience?

Cisco GUI suddently not accessible via Chrome?

Chrome PNA impact to contact center like Finesse

Cisco Live and the Community

Re: HS Code & COO for C-NIM-8T

Re: Looking for graphical real time display about UCCX contact center

Re: Cisco UCCX with ASR. DTMF menu is interrupted by speech.

Re: UCCX to WebexCC migration tool

Re: UCCX to WebexCC migration tool