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bill.king1
‎05-27-2020
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50 Accepted Solution
300 Helpful Vote
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15 Accepted Solution
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30 Helpful Vote
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Member since ‎06-28-2012
700
Posts
451
Helpful
54
Solutions

Re: Outbound Dialer query

Created by in Contact Center
05-27-2020
05-27-2020
There are already CUIC report templates that have been created specifically for outbound, but they a...

Re: CVP interdigit timeout troubleshooting?

Created by in Contact Center
05-26-2020
05-26-2020
Thank you for sharing for the benefit of others.I do have a stupid question then. In this Cisco doc,...

Re: Gateway recording

Created by in Contact Center
05-23-2020
05-23-2020
Well, I hope you're aware of this, but using Jabber on a mobile device is not supported for UCCE/PCC...

Re: Gateway recording

Created by in Contact Center
05-22-2020
05-22-2020
You might be thinking of Mobile Agent that has that two gateway caveat if you're going to silent mon...

Re: CUCM to ICM Wilcard calling & PV Transfers

Created by in Contact Center
05-22-2020
05-22-2020
Did the person dial/transfer from Finesse and not the physical phone?Also, what was the caller's exp...

Re: I've seen posts regarding

Created by in Contact Center
05-22-2020
05-22-2020
This sounds like it is different than your other post, but there's a couple ways you could do this, ...

Re: Transfer to agent

Created by in Contact Center
05-22-2020
05-22-2020
Can you explain this a little more? So if agent A is transferring a call to agent B (who isn't reall...

Re: Call recording Jabber to AQM over DA vpn

Created by in Contact Center
05-19-2020
05-19-2020
There are more if you are using them both together, but if you look here, there are some restriction...

Re: Call recording Jabber to AQM over DA vpn

Created by in Contact Center
05-18-2020
05-18-2020
Are you using these agents with both Expressway as well as Finesse? If so, keep in mind that there a...

Re: Ucce cvp 11.5 consult transfer failing

Created by in Contact Center
05-17-2020
05-17-2020
What happens/what is the failure? At what step in what you outlined does it not work and what is the...

Re: CVP interdigit timeout troubleshooting?

Created by in Contact Center
05-16-2020
05-16-2020
This may be a wacky suggestion, but do you see the same results if you:- do one test where you enter...

Re: Delete of SkillGroupMember failed. SG count for Agent xxxxx is invalid

Created by in Contact Center
05-14-2020
05-14-2020
Thanks for posting the confirmed solution.

Re: CUIC 11_0_1_11001_43 : Cannot use filter function Error. updating the filter information. com.cisco.ccbu.cuic.objectmodel.CuicHibernateException

Created by in Contact Center
05-13-2020
05-13-2020
This bug says it is for 10.6 but seems to match the issue you're having as far as error message, no ...

Re: CUIC Reporting

Created by in Contact Center
05-12-2020
05-12-2020
Since they will be separate call types and skill groups/Precision Queues, the times will be separate...

Re: Finesse - CIPC Connection Error and logout - 50002 and 50003

Created by in Contact Center
05-11-2020
05-11-2020
Where are you seeing the minor release version in this manner? If I look on the Cisco website for in...
Public Statistics
Date Registered ‎06-28-2012 08:52 AM
Date Last Visited ‎05-27-2020 12:02 AM
Total Messages Posted 700
Total Helpful Votes Received 451
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