Thank you. That is more information than we have been able to get at this point in time. We will try this and see where it takes us....with some luck we will find the solution. This Cisco system is a very big animal and we are all a bit overwhelmed in understanding all of its complexities that come with a VOIP system.... ... View more

Very good.....I have been able to get with our IT supervisor who can access the CUCM. However after going thru the process can not locate where this configureable SIP service is. Any idea on what we need to look for to make this change? The way it is mapped out does not seem easily logical, so the question becomes is this section in a different location that is not intuitive? I have been told that when this system was installed that no one got any training on changing these types of things....which answers the questions as to why the folks in charge can't help us. It was simply installed and keys handed to us...well another branch of our company. Now they are starting to admit they are in over their heads. ... View more

Ok...Thank you....that was what I thought. From what I can gather on-line it seems that it is possible to download the correct CUCM software and configure it locally. I'm in a bit of a corporate mess as only a small group now works on solving these VOIP issues and will not let us fix them anymore....and they will not fix them either. So we are looking for a solution for 3 or 4 ATA187's. They can take care of the the bigger issues. Any suggestions on the correct CUCM...? ... View more