We recently purchased 15 504g phones with 500s attendant consoles.  We have a Ring Group (extention 300) which rings the sales phones (5 extentions) when an outside call comes in.  I would like to be able to answer that group should someone be in another department after hours or when no-one is in the sales group desks. I googled for Line Pickup and found that there are many "?dot asterix?" values to use, but when I look at my phone setting, under "Regional/CallPickupCode" it has "36".  When I attempt to program one of the attendant console buttons to "pick up group 300"-nothing happens.  If I play around with the "ext=" field, I do occasionally get an "invalid extension" message on the display. I doing what the manual says for the example "Harry wants line button #4 to display red when Donna is on the line and to be able to pick up her call if she does not answer". I also found some google text that said the feature was dependent on the SIP B implementation by the vendor (I don't have a clue what that means).  Our vendor is Cbeyond and no-one at their technical support team has enough experience with this model phone to understand what I am asking to do.  Seems simple enough, program a button that answers an outside call that is ringing on RingGroup 300 I'm using (I think, I can't find the exact example again): fnc=blf+cp;nme=Sales @ $PROXY; ext=300$PROXY Can anyone help me understand what to do ? ... View more