About Br3ndaMca

Br3ndaMca · 06-01-2017

Hi I have persistent user variables that are updated via an admin script. The admin script is set to refresh every 15 seconds. I can see the values update in real time in monitor mode on the admin script but when I check against the database the va...

Br3ndaMca · 06-01-2017

Hi Bill It's all new variables and the only other place they are being used is reading the value of them in IF nodes in a routing script. It's a pre-prod environment so there is no real load on it bar UAT team running tests. Yes rttest is showing t...

Br3ndaMca · 11-07-2013

Hi ChadDid you ever find the solution to this? I'm getting something similar in 8.5.4 but its for calls abandoning in queue (abandon ring is fine) I'm not getting the tcd row showing the skill and route at all, just the CVP leg but again with call d...

Br3ndaMca · 11-16-2012

Hi NathanDid you manage to solve this? I've come up against the same issue.ThanksBrenda

Br3ndaMca · 06-21-2012

Hi StoyanI've been looking into the same thing, did you find a solution yet? I had considered letting the Agent do a transfer to the IVR, collect the Agent ID (or if possible the instrument number they were currently logged in with) for routing back...

Br3ndaMca · 01-12-2012

Is the test connection for Data Sources successful?RegardsBrenda

Member Since	‎10-30-2009 02:08 AM
Date Last Visited	‎01-23-2019 12:05 AM
Posts	9

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Delay in Persistent Variables Writing to Logger database

Hi Bill

CVP + ICM Abandonded Call Disposition

Re: CUIC 8.5 Thresholds on Agent State

UCCE send a caller from agent to IVR and back to the same agent

CUIC 8.5(2) Active Directory Integration