Hello everyone, I need to extract chat transcript once agents completes the chat request and post it to a CRM.  The environment is SSO, so ece agent use finesse token to login to ECE gadget as well once they sign into finesse.   The "activity api" (/...

Hello All,We have a client requirement where agent need an custom button to end/drop the call once agent accepted outbound preview call and is dialing the customer.  We need to provide this option for agent to drop/end while it is dialing out and not...

Hello All,One of our customer looking for customized music on hold message to be played to the customer when agent puts the call on hold in Cisco finesse agent desktop. Anyone has suggestions on how to do fulfill this requirement? Thanks,Ravi.

I am trying to change the agent from Ready to "Not Ready- Meeting"  using "user.setState" function , but it is not working for me.  Can someone shed some light on what I am doing wrong?http://{ip}:8080/finesse/api/User/8094542/ReasonCodes?category=NO...