Dear team,We have CVP 9.0.1, we changed java memory setting as below;-XX:MaxPermSize=128M-XX:NewSize=1024m-XX:MaxNewSize=1024m-Xms1536m-Xmx1536mThis is to maximize Java memory performance, is there any recommendation, we did above setting after we fa...
Dears,Would you please advise, as I have issue in ICM script as many calls abort in send to vru node, we have ICM as call centre and CVP as vruIf you please advise if you have cases like that, or documents telling in details how ICM communicates with...
Dear All,Actually I have ICM7.2.7, and recently I checked the agent re-skill agent web tool in AW setup, I want to know what is the link I should insert in IE and how to login to change agent skill, is that with user list in Configuration Manager use...
Dear Friend,May I ask how to retrive calltype report or query database from HDS if I permantatly deleted the calltype from AW?Appreciate your usual support,Regards,Mohamed Gheta
Dear Friends,As far as I know that CVP4 and CVP7, VoiceXML supports the hereunder formatsCCITT, A Law, 8 bits, 8000 HZ sample size, monoIs there any documents to prove to customer that this is the right format, as the customer recorded the audio file...
Hello David,Thanks for your swift answer, when I tried the link;https://ip address/uirootI got the support tool website, but I got feedback it is;https:// ip address/reskillactually it worked fine, and supervisor can reskill only to his/her teamHave ...
Dear Geoff,Thanks so much for your swift answer, really it is valuable idea, I will try to get old report and query to over SQLHave a nice day,Regards,Mohamed Gheta
Hi Rob,Thanks so much for your valuable input, but we already used the format indcated below;Bit Rate: 64 kbpsAudio sample size: 8 bitChannels: 1 (mono)Audio sample rate: 8 kHzAudio format: CCITT A-LawWe have new customer and he recorded the ,wav fil...
Hi David,The patch for preventing the Avaya PG to crash, the patch vesion is ICM7.2.7_ET68.exe, in fact after Avaya upgraded their AES the PG bacame stableWe get back to the date and time with the occurance of the issue, IP trunks not same, we found ...
Hi All,The problem is resolved after removing a patch previously installed by Cisco which affects only the IP trunk reported from Avaya side to ICMRegards,Mohamed Gheta
