Greetings..I am fairly green on using uccx 7, here's what I got.   I got a box running the UCCX 7 and am having a problem loggin in.I am using Unified Contact Center Express Admin, going to the correct page and am trying to login asusername    Admini...

Hi All,Recently we faced this issue from one of our customer.Cad unresponsive on Pim 4 - PG's of 10.x.x.24 and 10.xx.xx.25CAD is freezing up and becoming unresponsive. The CAD interface itself becomes unavailable, sometimes going completly white and ...

Hi All,When the supervisor logging into supervisor Desktop, he is not seeing any agent details.Attached screen shot for your reference.Version  : version 7.2.1.100We restarted below services on Active PG side. 1.       Reporting and Statistic Service...

Hi,I would like to share about our UCCE architecture.Voice G/w -> G/K -> CVP call server -> ICM -> Callmanager -> AgentWe using,1. CVP comprehensive H.323 model2. ccm pg between ICM and Call manager3. cvp pg between Call server and ICM4. Call manager...

Hi,We using UCCEnterprise. Last day we faced the issue from customer. Issue is "One(same) call answered by two agent?"Please tell me what are the basic steps I need to follow to resolve this issue.Thanks and Regards,Gopigopit_swer@rediffmail.com