Supervisor Desktop not functioning correctly

[gopi_hp_india]

Hi All,

When the supervisor logging into supervisor Desktop, he is not seeing any agent details.

Attached screen shot for your reference.

Version  : version 7.2.1.100

We restarted below services on Active PG side.

1.       Reporting and Statistic Service (Rascal).

2.       Enterprise service.

3.       LDAP Service.

4.       Cisco Chat service

5.       Cisco recording and statistics service

Still the problem is persist. Please tell me, what are the troubleshooting I need to take to reslove this issue.

[pmaglinger]

We're seeing something similar except that it appears and reappears rapidly.  Looking at the agent on the client machine you can see it change from "In service" to "partial service" rapidly.  We believe that it might be related to running McAfee HIPS on the workstation.  We're trying to narrow it down now.

[d.pennington]

did you ever resolve this?

i had this problem running 8.0.x version where some of the agents would flash in and out of the supervisor screen.

i opened case with TAC they couldnt fix it, and i finally re-imaged the users machine to resolve.

but i would love to find out the root cause as it's happening again.

thanks,

dan