No . Different Types of PG's in ICM (Aspect,Avaya Aura,Aspect) means the ACD/PBX/IVR we support . To understand the ACD language and convert them in to ICM understandable language we need use the Specific PG type In older version of ICM we had suppor...

Hi Guys, The major change from 10.0 to 11.0 is the OS and SQl platform . 11.0 is the major version which runs only on windows 2012 and sql 2014 and 11.5 is minor patch release . So from 10.0 to 11.5 is possible through an inline upgrade after migrati...

Ofcourse , Dialer becomes active only when the below given connections are successfully eshtalished Dialer <-> Campaign Manager in Logger Dialer <-> Cti Server <-> EA Pim Dialer <-> Gateway/Cube/Cusp and as mentioned earlier MR PG is an interdepend...

Did you connect Dialer to any IOS Device(Gateway/CUBE/CUSP) ? Whats the status on Dialer ? Basically MR PG and Dialer are interdependent components , MR PIM wont come active unless the dialer is active. Regards, Shankar.A.K.

Take a look at UCCE Outbound guide , Hope it helps http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco/UCCE_BK_O4A87B...