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- About alissitz
08-18-2017
Stats
Member since
02-13-2009
317
Posts
110
Helpful
24
Solutions
Created by
alissitz
in Small Business Support Documents
in Small Business Support Documents
10-13-2011
12:02 PM
10-13-2011
12:02 PM
More info: https://supportforums.cisco.com/docs/DOC-19013
... View more
Created by
alissitz
in Small Business Support Documents
in Small Business Support Documents
10-13-2011
12:02 PM
10-13-2011
12:02 PM
How to implement guide: https://supportforums.cisco.com/docs/DOC-19014
... View more
Created by
alissitz
in Small Business Support Documents
in Small Business Support Documents
10-13-2011
11:40 AM
10-13-2011
11:40 AM
Hello team, In this link, we discuss ISI and provide info on ISI and Call Accounting and Call Recoding. This posting shows how to configure the UC500 for ISI. pretty simple and easy to do, please view the pdf. Thanks Andrew Lee Lissitz
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Labels:
Created by
alissitz
in Small Business Support Documents
in Small Business Support Documents
10-13-2011
11:29 AM
10-13-2011
11:29 AM
<<<< Back to SBCS Third Party Applications> . Integrating the UC500 with ISI's Infortel® Select XSL Call Accounting Solution. ISI Telemanagement Solutions, Inc., the world’s leading provider of call detail reporting and telecom management solutions, is proud to introduce Infortel® SelectXSL for UC500 systems. Our latest release of the award-winning Infortel SelectXSL product line raises the bar for all other telecom management solutions and provides our customers with significant cost savings and productivity benefits not available elsewhere. Solution Benefits Infortel® Select XSL for UC500 provides valuable call reporting and statistics to Cisco customers. Infortel® Select XSL enables customers to manage telecom expenses by tracking call trends, identifying potential fraud, mis-use or abuse and tracking adherence to telecom budgets for Employees or Departments. The Business Intelligence (BI) reporting capabilities of Infortel® Select XSL are of particular interest to small business users of UC500. The BI reports enable companies to track employee productivity, monitor phone interactions with customers and ensure customers are able to contact them through real-time reporting on Trunk Seizure Activity, Abandoned Calls and Time in Queue. Contact Information: For more information about ISI’s Infortel Infortel® Select XSL , or to setup a customized demo for your organization, please contact us directly. Joanne Russo P: 847.706.5082 E: jrusso@isi-info.com ISI Telemanagement Solutions, Inc. 1051 Perimeter Drive, Suite 200 Schaumburg, IL 60173 www.isi-info.com Resource Section: To learn more about ISI Telemanagement Solutions, Inc., please view our resource documents below: ISI Partner Kit: http://www.isi-info.com/Partners/kit/partnerkit.pdf ISI Overview PPT: http://www.isi-info.com/Partners/presentation/ISI_Partner_KitISI_Overview.ppt ISI Overview Video: http://www.isi-info.com/Partners/video/21st_Century_Business_Feature.mp4 About ISI ISI Telemanagement Solutions, Inc. helps clients reduce their telecom spend by 10% to 25%. With Audit, Inventory, Real-Time Wireless & Wireline Call Reporting and Invoice Management solutions, ISI clients improve employee productivity, manage costs, and optimize their Unified Communications networks. ISI’s Managed Services enable clients to free up time and money to make strategic investments in IP infrastructure and applications. ISI’s facilities, processes, and data security comply with ISO 9001:2008, SAS 70, HIPAA, Safe Harbor and other important standards.
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Created by
alissitz
in ATAs, Gateways and Accessories
in ATAs, Gateways and Accessories
08-17-2011
12:59 PM
08-17-2011
12:59 PM
One more thought ... in a mixed environment, you can also specify spa$PSN.cfg in the DHCP option 66. This would then work on the phones or ATAs ... your thoughts?
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Created by
alissitz
in ATAs, Gateways and Accessories
in ATAs, Gateways and Accessories
08-17-2011
12:56 PM
08-17-2011
12:56 PM
Hello Chris, I hope you are well. Today the ATAs support DHCP option 66 that points to a TFTP location. This works well in terms of scale ... here is an example of how to scale this: In a typical provisioning scenario to use HTTP for our ATAs (which do not support DHCP Option 160): On the DHCP Server, set Option 66 to the IP address of the TFTP server. On the TFTP server, have a generic file named spa8000.cfg, which contains the full profile rule. SPA8000 boots, grabs Option 66, gets spa8000.cfg which configures the SPA8000 with the full URL of the profile rule (http:// /cfg/spa$MA.cfg ) Does this make sense? This is similar to how the phones could be done, although with the phones we have greater and additional functionality in the methods to fetch the initial or complete config. Some people prefer the initial configs ... Your thoughts? Andrew Lee Lissitz
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Created by
alissitz
in Small Business Support Documents
in Small Business Support Documents
07-29-2011
01:22 PM
07-29-2011
01:22 PM
The pdf shows how to determine the hardware version of the SPA525G/2 phone. Thanks! Andrew Lee Lissitz
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Labels:
03-25-2011
04:00 PM
Hey David, Did you use this link, and click on the config tech note for changing the CUE IP? http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_maintain_and_operate_technotes_list.html Or did you create a document for this scenario? Appreciate your efforts David, Andrew Lissitz
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03-16-2011
03:54 PM
Hello Wonderful Community, Martin and I are working this offline ... and will post an answer once we make some progress. All suggestions are appreciated, however stay tuned and a solution will soon be posted. Many thanks, Andrew Lee Lissitz
... View more
03-16-2011
08:18 AM
Wowsers! I loved Germany, cannot wait to go back on day. I sent you a PM, but I may not be the right resource for you since we are in such different timezones. Hummm .. the contact support numbers can be found here: http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html Can you confirm If you have different vlans and intervlan routing running? Mcast on the same vlan is no problem, however when you want to route the mcast messages, then this become more of a config. Do please let me know. Andrew
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03-16-2011
07:52 AM
Sorry for the delay in my response. It sounds a bit that you are crossing L3 boundaries ... When unicast works, what unicast addresses do you use? Same subnet or different? You have me intrigued to say the least. Can you email me your contact info and perhaps a quick call? Not sure if this would work, as I am just outside of NYC. Thanks Andrew
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03-13-2011
08:22 PM
Hello, Unicast works and mcast does not ... hummm. When you say mcast does not work, does this mean that one side will not see the other side when using mcast? Meaning that the messages are not getting from one device to the other? You have a L3 boundary between the two firewalls? You also mentioned they are tagged ports ... are you running multiple vlans to each firewall? I am not sure I understand your setup and how your have implemented lb. Any chance you can have a single vlan for which both firewalls reside in? What is the lb protocol? VRRP? Many thanks, Andrew Lissitz
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Created by
alissitz
in Small Business Switches
in Small Business Switches
03-13-2011
08:15 PM
03-13-2011
08:15 PM
Hey team, good evening. VS - are you asking for a device that supports LLDP or that we state this somewhere in our docs? As a FYI ... I run LLDP in my network and have SPA500 and SPA300 series phones. LLDP runs fine on the 300 series. I advertise a voice vlan and everything works nicely together. In case you were wondering about end point support ... most supported Cisco phones support LLDP, and for small business this includes the SPA500 and SPA300 series. LLDP was added to the small biz phones in Dec last year with 7.4.7 release. Of course many of our competitors phones also run LLDP ... so in this way, the 300 series switch series can be a single choice for a multi-vendor network should you have any questions related to that as well.
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Created by
alissitz
in Small Business Switches
in Small Business Switches
01-03-2011
02:18 PM
01-03-2011
02:18 PM
Understood. Just curious, did you get a RMA or anything? If you like, you can call back in and ask for an escalation. HTH, Andrew
... View more
Created by
alissitz
in Small Business Support Documents
10-13-2011
10-13-2011
How to implement guide:https://supportforums.cisco.com/docs/DOC-19014
10-13-2011
Hello team, In this link, we discuss ISI and provide info on ISI and
Call Accounting and Call Recodi...
Created by
alissitz
in Small Business Support Documents
10-13-2011
10-13-2011
<<<< Back to SBCS Third Party Applications>.Integrating the UC500 with
ISI's Infortel® SelectXSL Cal...
Created by
alissitz
in ATAs, Gateways and Accessories
08-17-2011
08-17-2011
One more thought ... in a mixed environment, you can also specify
spa$PSN.cfg in the DHCP option 66....
Created by
alissitz
in ATAs, Gateways and Accessories
08-17-2011
08-17-2011
Hello Chris, I hope you are well. Today the ATAs support DHCP option 66
that points to a TFTP locati...
Created by
alissitz
in Small Business Support Documents
07-29-2011
07-29-2011
The pdf shows how to determine the hardware version of the SPA525G/2
phone. Thanks! Andrew Lee Lissi...
03-25-2011
Hey David,Did you use this link, and click on the config tech note for
changing the CUE
IP?http://ww...
03-16-2011
Hello Wonderful Community,Martin and I are working this offline ... and
will post an answer once we ...
03-16-2011
Wowsers!I loved Germany, cannot wait to go back on day. I sent you a PM,
but I may not be the right ...
03-16-2011
Sorry for the delay in my response. It sounds a bit that you are
crossing L3 boundaries ...When unic...
03-13-2011
Hello,Unicast works and mcast does not ... hummm.When you say mcast does
not work, does this mean th...
Created by
alissitz
in Small Business Switches
03-13-2011
03-13-2011
Hey team, good evening. VS - are you asking for a device that supports
LLDP or that we state this so...
Created by
alissitz
in Small Business Switches
01-03-2011
01-03-2011
Understood. Just curious, did you get a RMA or anything? If you like,
you can call back in and ask f...
Public Statistics
| Date Registered | 02-13-2009 08:10 AM |
| Date Last Visited | 08-18-2017 03:55 AM |
| Total Messages Posted | 317 |
| Total Helpful Votes Received | 110 |
Helpful Votes Given To
