Member since ‎07-11-2011

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Dear All,I am trying to upload a zip file of prompts on Customer Response Solutions Administration (CRS Administration) console (IP IVR) in prompt management section. I am getting the following error. The zip file size is 3272 KB. It contains 152 wav...
I am working for a bank contact center (ICMv7) and facing an issue regarding the difference between the number of CallsOfferedHalf for a day and the number of records retrieved from TCD for the dialed number. Please see more details below:Dialed Numb...
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Member Since ‎07-11-2011 05:17 AM
Date Last Visited ‎08-18-2017 03:55 AM
Posts 7