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Hello community,I’ve searched without success, but I can’t create custom parameters in my visualizations (e.g., contract type, client category, company name…). These data are valued at distribution time (in the flow).Can you help me ? I don't find in...
Hello everyone! I am new to Webex Contact Center and I was wondering if it is possible to delete an interaction or at least its recording and transcription via API? Indeed, it is not possible to set custom purge rules in WxCC and my client would like...
