Hello,   I'm trying to resolve a problem with a remote workers SPA525G2 phone that disconnects due to poor rural wireless Internet connectivity. This specific user has been using this setup for at least 6 years, the only difference has been the rural wireless Internet provider was changed before this specific problem started. Here is the problem... Someone will call the remote workers extension, she will pickup, the caller can hear the remote worker, but she cannot hear the caller. It will also happen if the remote worker were to initiate the call. It's always the remote worker who cannot hear, the other party can always hear her.   She must power cycle the phone to bring it back online with two-way communications. The problem may not occur during the average day, but on bad days she might have to power cycle up to 6 times. These wireless rural providers are notorious for having intermittent problems with the connection dropping and reconnecting. The Internet options for her location are limited to this one provider only since she is rural.    We've always had issues with this connection, but this particular symptom is new. When the phone stays fully connected, everything works great.    I have kept the firmware updated to the latest version. The phone server is Asterisk. Are there any settings on the phone or server that might resolve this issue? I would really appreciate any guidance or help you can provide.   Thank You, Spencer ... View more

I have Netgear Prosafe FVS318v3 VPN routers. I would like to configure the SPA525G2 VPN to work with the VPN on these non-Cisco routers. Is it possible? I saw a comment on Amazon saying it wasn't. Thanks. ... View more

I have an Elastix installation. I have two Cisco spa525G2 phones and I need to setup the following on the phone and was hoping someone could help me or point me in the right direction. I've been reading the Cisco documentation, but I am getting more confused by the minute. The closest I could get was this from the Cisco forums... ------------ "If you choose to deploy a SPA400 in an Asterisk environment, you will need to define which SPA400 line to use. This document describes how to accomplish this. exten => 6XXXXXXXX,1,Dial(SIP/L2{EXTEN},20) By setting Ln string before an extension in the INVITE, where "n" is the line number on the SPA400, one can choose which line to route the call to (in the previous example it goes to Line 2). If not using Ln, the call will end up on first available line (the SPA400 is then treated like a trunk). This has been tested to work with 1.1.2.2 SPA400 firwmare." ------------ I need the user to be able to press one of the Line Key buttons, then dial a phone number which will then route the call out the correct outbound route based on the line key pressed. I already have the trunks and Outbound Routes setup and working by dialing "9" or "5" before the number. I just need to setup the phones Line Key buttons correctly. I would greatly appreciate any help you could provide. Thanks in advance! Spencer ... View more

I have 2 spa525G2 phones configured on Elastix. Everything is setup and working correctly including trunks, inbound routes and outbound routes. I have 4 companies that have their own extensions with unique DID's. I have it setup so each phone has a line key that corresponds with each company. This works great for one phone. If I have both phones plugged in, only one will receive the calls. I would prefer to have only one extension per company DID, but I'm afraid I might need to configure 2 extensions per company, then setup a unique extension for each company DID in each phone like this... Company ABC -> Phone#1 (extension 250) Company ABC -> Phone#2 (extension 251) I would prefer... Company ABC -> Phone#1 (extension 250) -> Phone#2 (extension 250) The spa525G2 phones have a setting called "Share Line", but I cannot find any information on exactly what scenarios it's used in and I haven't been able to get it to work yet. Is this the solution? Is my preferred method possible and if so, can you help direct me to the correct configuration? Thank you, Spencer ... View more