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Hi everyone,I am running into a MWI issue on Cisco Unified Communications Manager (CUCM) and could use some help.The Issue:A few of our users have their IP Phone handset red lights (MWI) stuck ON 24/7. In CUCM, these specific users are not supposed t...
CUCM Version: 15.0.1.12900-234I'm not sure if we're using Cisco Unity Connection. We don't use voicemail in our environment, so I haven't checked if Unity is installed or integrated with CUCM. How can I verify if we're using it?As for the affected us...
Thanks for the suggestion. I checked Call Routing → Route Plan Report and filtered for Unassigned DN. I also searched specifically for the affected extension, but it does not appear in the list of unassigned directory numbers.
Ah, that makes total sense I didn't realize the DN stays in the system as unassigned after deleting the device.What is the quickest way to completely wipe that unassigned DN from the system so it stops pulling the bugged data when I try to recreate i...
I even tried creating a NoVoicemail voice profile. I also deleted and recreated the entire configuration, including the Device Configuration (phone), User Profile, and End User. I configured everything to match another user who doesn’t have this issu...
